OMNE5 Support

Help with OMNE on iPhone · 繁體中文

Get help with your account, profiles, messages and calls, or report a safety or privacy concern.

Sign-in and account help

Open OMNE5 and choose Sign In after the welcome screens. Enter the email address or phone number associated with your account. If you cannot sign in, use the recovery option shown in the app or contact support with your registered email or phone number.

Camera, microphone and location

Check OMNE5 permissions in iOS Settings if photos, calls or nearby discovery are not working. Make sure your internet connection is available, then close and reopen the app. Tell support which feature failed and any error message you saw.

Report or block a user

Use the report or block controls provided in the app for unwanted contact or inappropriate content. You can also email support with the relevant user or profile details and a description of the incident. Share only the information needed to investigate. Do not post another person's private information publicly.

Delete your account

1. Open your profile in OMNE5.
2. Select Delete Account.
3. Read the confirmation and choose Yes, Remove to proceed.

If you cannot access this option or need help with associated data, contact support. Uninstalling the app alone does not delete your account. See our Privacy Policy for information about data handling and retention.

Payment questions

For a payment issue, provide the transaction reference, approximate date and the feature involved. Do not email full card details. If the receipt is from Apple, Apple's Report a Problem service can help with purchase and refund requests; other payments should be raised with the provider listed on the receipt or our support team.