Refund Policy

生效日期：2026-10-08 · 应用：OMNE（包名：com.omne5.app）

This policy explains refund conditions, how to apply, and processing times for in-app purchases in OMNE (coins, memberships, etc.).

1. Scope

This policy explains refund rules for in-app purchases in OMNE (coins, membership subscriptions and other paid items). It does not limit any mandatory consumer rights you have under applicable law.

2. Where Your Payment Is Processed (Google Play / Apple / Card)

• In-app purchases of digital items (coins, memberships) are processed by the platform store: Google Play Billing on Android and Apple In-App Purchase on iOS. OMNE never receives your card details in these flows.
• Card payments made on our website (www.omne5.com) or in our online shop (shop.omne5.com) are processed by our payment processor Stripe. Card data is entered on Stripe's hosted checkout page and never touches OMNE servers; we only receive a payment confirmation and the last four digits of the card.
• Google Play generally allows self-service refunds within 48 hours of purchase via your order history.
• For orders older than 48 hours, you must submit a request through Google Play's refund flow; Google decides per its own policy.
• Go to Google Play → Profile → Payments & subscriptions → Budget & order history to view and request refunds.

3. Coins and Virtual Items

• Coins are delivered instantly upon purchase and are generally non-refundable.
• Coins already spent, gifted or cashed out cannot be refunded.
• For duplicate charges, non-delivery or incorrect amounts caused by system failure, we will re-issue or refund after verification.

4. Membership Subscriptions

• Subscriptions renew automatically. After cancellation you keep access until the end of the current term; fees are not refunded pro-rata.
• You may cancel anytime in your Google Play subscription settings; cancellation takes effect at the end of the current cycle.
• Accidental purchases may be refundable if membership benefits were not materially used.

5. When Refunds Are Granted

• Charges made without your authorization or resulting from account takeover;
• Duplicate charges or amounts inconsistent with the displayed price;
• Paid content not delivered or unusable due to a technical fault;
• Cases where a statutory cooling-off period or right of withdrawal applies and has not been waived.

6. When Refunds Are Not Granted

• Accounts restricted or terminated for violating the Terms of Service or Community Guidelines;
• Coins already spent or gifted, or subscription benefits materially used;
• Requests made beyond a reasonable period (generally 90 days after purchase);
• Requests without valid proof of purchase, or where refund abuse or arbitrage is detected.

7. How to Request a Refund

Email support@omne5.com with the subject "Refund Request" and include: your order reference — a Google Play order number (starts with GPA.), an Apple order ID, or the Stripe receipt / charge ID for card payments — plus the date and time of purchase, item and amount, the reason, and any supporting screenshots. We typically reply within 7 business days; approved refunds are returned to the original payment method.

8. Regional Rights

Some jurisdictions grant additional withdrawal or refund rights (for example, EU/EEA consumers may waive the 14-day right of withdrawal for immediately downloaded digital content). Where mandatory local law conflicts with this policy, local law prevails.

9. Creator Payouts

Completed creator payouts are generally irreversible. Where payouts involve policy-violating earnings, fraud or money laundering, we may freeze future payouts and recover amounts already paid.

10. Changes to This Policy

We may update this policy; the revised version will be posted here with a new effective date.